Shipping and Returns

Last Updated: 26 September 2026

Clear expectations before you buy. Each poster is printed to order, standard shipping is shown before you pay, and customised letter swaps are treated as personalised goods.

Who prints your poster

We design the alphabet art. After payment, Prodigi prints each poster to order and ships it. Production takes a few days because the print is made for your order.

• Printer: Prodigi.
• Where it is printed: the Prodigi lab closest to the delivery address. This paper is printed in the United States, the United Kingdom, the European Union, Australia, and Canada.
• Where it ships from: the same lab that printed it. A United States address is normally printed and shipped in the United States.
• Paper: 200gsm enhanced matte art paper. It is smooth and natural white, with a matte surface that keeps glare down.
• Printing: giclée, using pigment inks suited to indoor display.
• What arrives: an unframed print, rolled in plain protective packaging. The parcel is packed as an ooshimooshi order.
• Production time: usually 1 to 3 business days after payment. Weekends and local public holidays sit outside that window.
• Shipping time: standard shipping is shown and charged at checkout before you pay. Inside the United States, delivery is usually 4 to 6 business days after the print ships, on top of production. Other destinations depend on the lab and the route. Checkout only offers countries we can ship to.
• Tracking: sent to the email used at checkout when the lab provides it, along with an order confirmation when email notices are enabled.

If the shipping amount looks wrong at checkout, contact hello@ before paying, or use the Contact page.

Ready-to-buy posters

Preset culture sets do not require a proof step. The design you see on the product page is what goes to print for that theme and art style.

Customised letter swaps

If you customise letters in the builder, confirm the on-screen proof carefully before checkout. Spelling, selected images, colours, and layout on the confirmed proof are the print source. Customer-entered mistakes on a confirmed personalised proof generally cannot be returned or reprinted at no cost.

Returns, damage, and wrong items

• Production defects, wrong item, or damage in transit: email [email protected] with your order email, order reference, and clear photos. We will review a replacement or refund.
• Change of mind on a customised print: personalised posters made from your confirmed proof are generally not returnable.
• Ready-to-buy change of mind: contact us promptly after delivery. Unopened, undamaged prints may be eligible for return review on a case-by-case basis; shipping costs may not be refundable.

More detail

Legal terms for payments, proofs, and liability live in the Terms of Service. For the buy flow overview, see How it works.